Last updated July 27, 2021
Thank you for choosing Carnival Shop. Please checkout the paragraph below for the refund process.
How does Carnival Shop work ?
After placing Order on Carnival Shop. Your money will transfer to our system. We allow Sellers to complete orders within 24 hours. If sellers are not able to complete orders within a given time period, then buyers will get full within 4 to 5 days. ( Refund money will transfer to the buyer payment method from which you purchased the item ).
How Payment process work ?
Whenever, you purchase any item from Carnival Shop. We will hold your money for 5 days, ( During this period, we recommend the buyer to check the product carefully whether it's working or not. ). After 5 days your money will transfer to the seller.
What if the product stops working for 5 days ?
Carnival Shop is the only platform where we allow sellers & buyers to trade digital products, if products stop working after 5 or 6 days, then we are not responsible for any loss of buyers. We only hold money for 5 days.
Note:- We have a strict Seller policy. So No seller may try to scam. As we have full rights to hold seller money till all orders dispute get shorted out. So buyers don't have to worry about a scam. We will try our best to short it out.
How many details are needed to get a refund ?
Whenever, you purchase any product and if 5 days are not complete. And you find any issue with your product, then you can simply create a support ticket from here - > https://help.carnivalshop.in/help-center/tickets ( Create new account at Help Centre website )
Details Required for refund :-
- You Must Give full proof that why you need refund
- Must give some type of screenshot
- Must reply our support on time so that we can fix your issue fast
Conditions of No Refund or Replacement.
- You Bought another product and now you need a different product
- Not following our rules
- Giving Fake Proof for getting refund or replacement
- Seller sent completed your order but now Buyer saying he/she don't need it
- Refund Is not possible in cracked Account
- You Can't Cancel your order after placing in any case.. ( After 24 hours if seller not give product then we will send refund automatically )
- Note:- All Refunds that were made by us will be issued within 4 to 5 days for Indian Users and non - Indians. It can take up to 7 to 8 business days.
If you have any questions concerning our return policy, please contact us at:
[email protected] or @CarnivalShops ( Telegram )